Return and Refund Policy

This document governs all returns and exchanges of Arcus Corp LTD (ELF DÉCOR UK (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Arcus Corp LTD reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions

For this Return and Refund Policy, we establish the following definitions:

  • “Products” means all products and services sold at elfdecor.co.uk.
  • “Customer” means end-user customers that purchase directly from distributors or wholesalers.
  • “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to ELF DECOR UK, 17, Highfield Road, Edgbaston, Birmingham, West Midlands, B15 3DU
  • “Orders” refers to your requests to purchase a Product from us.
  • “Website” refers to ELF DECOR UK, accessible at elfdecor.co.uk.
  • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

    What’s ELF DECOR UK Return and Refund Policy?

    We accept returns. You can return items purchased from Us within 30 days of the original purchase date unless noted in our Return Policy Exceptions, provided that they meet the following conditions:

    • The product must be returned in its original packaging.
    • The product isn't used or damaged.
    • The product must have a receipt or proof of purchase.

      If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

      Return & Refund Process

      If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

      1. Could you notify us?

      Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

      By email: hello@elfdecor.co.uk
      By phone number: +44 7947 736776
      Via a form on our website: https://elfdecor.co.uk

      We will contact you via email if we have any questions or concerns regarding your Return and Refund request.

      2. Ship it back

        Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

        17, Highfield Road, Edgbaston, Birmingham, West Midlands, B15 3DU

        We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

        3. Inspection & Refund

        Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

        To follow up on the status of your return or for any other questions or inquiries, please get in touch with us at:

        • By email: hello@elfdecor.co.uk
        • By phone number: +44 7947 736776